Changing the customers that an agent sees

ratacheski · Post by **ratacheski** » 22 Mar 2018, 14:37

Hello guys,

I'm implementing otrs in the company that I work for and they have requested me a demand that I have not been able to resolve yet.
How to change, for an agent to see in the Customer User field only the customers who are in the same group as he is when creating a call via phone or email?

wurzel · Post by **wurzel** » 22 Mar 2018, 14:44

Hi,

as far as I know development is needed and can not be achieved without it.

From vendor there is feature available - maybe it is what you need?
https://www.otrs.com/otrs-business-solu ... data-view/

There might be other tools/features available - maybe wait for Rene to get more ideas

Flo

ratacheski · Post by **ratacheski** » 22 Mar 2018, 20:10

yes that's what I need, however if there were some free addon, or if I could create a condition on the frontend that would list the customers would be better

Znuny Open Source Ticketsystem

Changing the customers that an agent sees

Changing the customers that an agent sees

Re: Changing the customers that an agent sees

Re: Changing the customers that an agent sees