The requested URL otrs_installer.pl was not found on this server.

[skilled]

Hello All,

I am trying to install OTRS3.3.6 from the tar.gz on a Ubuntu server 16.04 and i am having trouble with apache.
My problem is: when i am navigating to http://localhost/otrs/ or http://localhost/otrs/installer.pl the response is: The requested URL /otrs/installer.pl was not found on this server but if i am navigating to http://localhost/otrs/installer.pl then i get message that ask if i want to download this file installer.pl also , (not found and do you want to download installer.pl.)
I have configured:

cp -va /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
cd /etc/apache2/sites-available/
admotrs@server-otrs:/etc/apache2/sites-available# chown root:root otrs.conf
admotrs@server-otrs:/etc/apache2/sites-available# a2ensite otrs.conf

i copied /opt/otrs/scripts/apache2-httpd.include.conf. to /etc/apache2/conf-available directory but i could not enable it with a2ensite apache2-httpd.include, it shows that it is not exist.

admotrs@server-otrs:/# cd /opt/otrs/var/cron
admotrs@server-otrs:/opt/otrs/var/cron# for foo in *.dist; do cp $foo `basename $foo .dist`; done

Started Cron jobs

perlModules:

o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.73_04)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.634)
o DBD::mysql.......................ok (v4.033)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................ok (v0.23)
o GD...............................ok (v2.53)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.48)
o IO::Socket::SSL..................ok (v2.024)
o JSON::XS.........................ok (v3.01)
o List::Util::XS...................ok (v1.41)
\C is deprecated in regex; marked by <-- HERE in m/(\C <-- HERE )/ at /opt/otrs/Kernel/cpan-lib/URI/Escape.pm line 205.
o LWP::UserAgent...................ok (v6.05)
o Mail::IMAPClient.................ok (v3.38)
o IO::Socket::SSL................ok (v2.024)
o ModPerl::Util....................Not installed! (optional - Improves Performance on Apache webservers dramatically.)
o Net::DNS.........................ok (v0.81)
o Net::LDAP........................Not installed! (optional - Required for directory authentication.)
o Net::SSL.........................ok (v2.88)
o PDF::API2........................Not installed! (optional - Required for PDF output.)
o Compress::Zlib.................ok (v2.068)
o Text::CSV_XS.....................ok (v1.21)
o Time::HiRes......................ok (v1.9726)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.41

i used of coures the manuel to install otrs.
Could anyone give me advices to solve this problem?
Thanks in advance

[reneeb]

Did you restart the apache?

[wurzel]

Hi,

enabled perl module?

Code: Select all

a2enmod perl

usually works for me

regards
Flo

[skilled]

Did you restart the apache?

yes, i did that

[skilled]

Hi,

enabled perl module?

Code: Select all

a2enmod perl

usually works for me

regards
Flo

i had an error: Module perl is not exist i did this in Top level, i mean i did nit run this command in subfolder

[wurzel]

Hi,

output should be:

Code: Select all

root@server:~# a2enmod perl
Module perl already enabled

So you have to fix this.

regards
Florian

[skilled]

Hi,

output should be:

Code: Select all

root@server:~# a2enmod perl
Module perl already enabled

So you have to fix this.

regards
Florian

i fixed it but the problem still

[wurzel]

Hi,

then check the logs. There must be something shown.

Flo

[skilled]

Hi,

then check the logs. There must be something shown.

Flo

i had already checked the log but nothing to shown about this problem

[wurzel]

Hi,

can you try with otrs 6

just for testing.


Maybe the 3.x is too old and you need a older linux?

Flo

[skilled]

Hi,

can you try with otrs 6

just for testing.


Maybe the 3.x is too old and you need a older linux?

Flo

Hi,
yes, actually i also decided to test with otrs 6.
I will do the test then i give feedback
Thanks a lot

[skilled]

it is working now with otrs 6.
i could running web installer (i have problem with root user that it shows ,, access denied'' , but i will search for soluation)

Thanks again.

[skilled]

One question:
should i use MyISAM or Innodb as default storag engine ?

[wurzel]

Hi,

OTRS will complain if you choose MyISAM

Florian