We have a 5.0.15 OTRS ... working fine so far.
However I found an issue and I can't find out the issue.
A ticket is created on Queue A with Service X .... no problem
Generic Agent (triggered by TicketCreate) moves the ticket from Queue A to Queue B (and modify some other values, such as owner, SLA, lock?
That part works just fine
![Image](http://i68.tinypic.com/rrmvxf.png)
So far, this is working with several Generic Agents I have (around 10)
The issue is that that last event "TicketDynamicFieldUpdate" suppose to trigger a Notification.
It works with ALL Notifications, except 1.
The Notification that isn't working, I even copied-paste it from another one that is working. Still no working.
The only different thing for both notifications is the owner/destination for the notification.
It even works if I change that "Notificado" field manually (from Agent Free Text window). When I change it, it sends the notification. But when the Generic Agent does it, it doesn't send the notification.
I don't know what else to try.
Your help is reaaaaaaaly welcome
Thanks!