GenericAgent: Select tickets which are no process tickets

[poncho]

I want to set up a GenericAgent job which selects all tickets that are no process tickets. So I wanted to search for tickets where Search_DynamicField_ProcessManagementProcessID="". But how can I do this?

[christianclavet]

Hi, in the generic agent config, in the select ticket section, I would write "?!Process" on the "process" field, as all processes ticket start with this id.
Not tested this, but the ?! is a negate expression in perl.

[reneeb]

The filter in GenericAgent does not use Perl regexes... So this won't work...