Hello All,
i have one question: if i created one ticket but i noted that there was wrong info in the text on this ticket, how i could modify the text (content) of the ticket?
I have OTRS3.3.6.
Thanks in advance
Best Regards
How to modify the text of the ticket after created
Moderator: crythias
Re: How to modify the text of the ticket after created
Content (Text) of an Article (Mail, Note) can not be changed. Add a new article.
Please also note that you use an extremly unsecure and outdated version, so you have to update
Please also note that you use an extremly unsecure and outdated version, so you have to update
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Re: How to modify the text of the ticket after created
Thanks jojo for the reply,
you mean, i should delete the first ticket (article) then create new one or add new article to the current ticket?
Yes, we are planing to change this version, we will do it as soon as possible.
Thanks again
Re: How to modify the text of the ticket after created
Articles can also not be deleted. Just add a new one with the correct text
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: How to modify the text of the ticket after created
Sorry jojo, but i did not get what you mean.
I created new phone Ticket as screeshot in attachments. then i noticed that there was wrong info in the Text Field and i wanted to edit it after i created this ticket.
How should i do that?
Because i did not know about adding new article.
Thanks
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Re: How to modify the text of the ticket after created
Add a note to the ticket, you can not change the text you wrote in the phone creation screen
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com