[SOLVED]No execution : CronTaskManager-Unlock timeout

[solown]

Hi,

I set up my queues with the Unlock Timeout at 5 min. I modified the value of : Daemon::SchedulerCronTaskManager::Task###TicketUnlockTimeout like this :

Code: Select all

Function: Execute
MaximumParallelInstances: '1'
Module: Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout
Params: []
Schedule: */5 * * * *
TaskName: TicketUnlockTimeout

So the jobs Unlock Timeout running every 5 minutes.
With otrs.Console.pl Maint::Daemon::Summary, I checked if my task was correctly scheduled

Code: Select all

  NAME                                     LAST EXECUTION       LAST STATUS  LAST DURATION      NEXT EXECUTION
  TicketUnlockTimeout                      2019-02-05 14:05:00  Success      < 1 Second         2019-02-05 15:05:00

Even if the next execution is scheduled, it doesn't execute and tickets aren't unlock.


Regards,
Solown

[root]

Hi,

If a ticket is unlock depends on the queue setting's unlock time.

- Roy