Ticketcounter.log in OTRS 6?

[BenceQS]

Hi there!

So I finally finished updating to OTRS 6 latest patch level.
How can I get back to the correct ticket number? Because now it started counting randomly. I've set it to autoincrement the ticket numbers ({'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement';), and I've also put back the Ticketcounter.log file to its folder.

What am I missing?

Thanks

[jojo]

If this file was not present during migration the counter log will now filling up deleted numbers as the whole logic is now moved to the database

[BenceQS]

So there is no way to change the counter to the correct number?

[wurzel]

Hi,

restore your backup and start a new/correct migration.

Flo

[BenceQS]

I did restore 2 times, but not works. The tickets starts counting from the beginning. I can access the MySQL database, but idk what to change here.

[wurzel]

Hi,

never do sql changes in the ticket table.
I suggest: Just let it go with the wrong numbers.

Flo

[beingbaban]

Znuny team, if we upgrade from znuny 6.1 to 6.2, do we need to also copy ticketcounter.log file manually or it is automatically copied by migration script?

[Johannes]

Hi,

and no it is integrated and no longer a "file".

Regards