we use otrs 6.0.10, every time that i modify any parameter on sysconfig i got this error on logs
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ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Loading the YAML string failed:
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
New password: <OTRS_NEWPW>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
"
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 142
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on this link. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
"
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 142
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has created a new OTRS account for
you.
Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>
You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
"
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 142
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
Here's your new OTRS password.
New password: <OTRS_NEWPW>
You can log in via the following URL:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
"
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 142
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 2, column: 1
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: YAML data was: "--- |-
Hi <OTRS_USERFIRSTNAME>,
You or someone impersonating you has requested to change your OTRS
password.
If you want to do this, click on the link below. You will receive another email containing the password.
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>
If you did not request a new password, please ignore this email.
"
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 142
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
did not find expected <document start>
was found at document: 2, line: 3, column: 1
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: YAML data was: "--- |2
Dear Customer,
Unfortunately we could not detect a valid ticket number
in your subject, so this email can't be processed.
Please create a new ticket via the customer panel.
Thanks for your help!
Your Helpdesk Team
"
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:45 2019
Message: YAML data was not readable even by pure-perl YAML module
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 136
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:46 2019
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
found character that cannot start any token
was found at document: 1, line: 2, column: 2
while scanning for the next token at line: 2, column: 2
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 117
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:46 2019
Message: YAML data was: "--- |
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
"
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 125
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-99 Perl: 5.16.3 OS: linux Time: Fri May 24 12:28:46 2019
Message: Data was only readable pure-perl YAML module, please contact the System Administrator to update this record, as the stored data is still in a wrong format!
Traceback (10372):
Module: Kernel::System::YAML::Load Line: 142
Module: Kernel::System::SysConfig::DB::DefaultSettingListGet Line: 1390
Module: Kernel::System::SysConfig::_GetSettingsToDeploy Line: 5819
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3421
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: ./otrs.Console.pl Line: 36
Any idea what im missing, your helps is really appreciate, we have this error on a production enviroment, apparently there is not a malfunction on the app about the tickets or the CMDB but we are worried about this.
Regards