ticket create problem

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sherni21
OTRS newbie
Posts: 13
Joined: 02 Aug 2019, 09:24
Znuny / OTRS Version: 5.0.15
Real Name: Ekta singh
Company: Birch Street system

ticket create problem

Post by sherni21 »

Hi,

I was getting problem with creating ticket with rpc.pl for otrs5. then i get to know that i should use generic interface beacuse otrs was upgraded to 6. But i have no idea how to use it. Can anyone help me in that.

Note: I am new to perl..

Thanks
Ekta
root
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Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
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Re: ticket create problem

Post by root »

Hi,

Move to GenericInterface REST or SOAP.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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sherni21
OTRS newbie
Posts: 13
Joined: 02 Aug 2019, 09:24
Znuny / OTRS Version: 5.0.15
Real Name: Ekta singh
Company: Birch Street system

Re: ticket create problem

Post by sherni21 »

Hi,

Thanks for your response. But can i change in the same web services api for create ticket or do i have to change everything.

I am completely new to it.

Thanks in advance
root
Administrator
Posts: 2880
Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: ticket create problem

Post by root »

Hi

AFAIK the rpc.pl is marked deprecated. When using the GenericInterface you have to adjust your scripts. Use the search for examples.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?
sherni21
OTRS newbie
Posts: 13
Joined: 02 Aug 2019, 09:24
Znuny / OTRS Version: 5.0.15
Real Name: Ekta singh
Company: Birch Street system

Re: ticket create problem

Post by sherni21 »

Hi

Thankyou i'll try this.
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