Hi all,
I would like to use ACL to restrict the availability of activity dialog to different users.
I am trying to hide the activity dialog on screen when the users' Customer ID is FIN.
I have used possible not in ACL but it didn't work. Nothing is being hidden.
I wonder if my configuration is wrong.
Thanks!
[Solved] ACL restriction on Activity Dialog
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[Solved] ACL restriction on Activity Dialog
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Last edited by harrypet on 06 Feb 2020, 10:24, edited 2 times in total.
Re: ACL restriction on Activity Dialog
Hi,
your ACL looks good.
You might try PropertiesDatabase instead of Properties. Maybe this helps.
Flo
your ACL looks good.
You might try PropertiesDatabase instead of Properties. Maybe this helps.
Flo
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Re: ACL restriction on Activity Dialog
Ho,
can you try RegExp for the ID instead of String?
Flo
can you try RegExp for the ID instead of String?
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Re: ACL restriction on Activity Dialog
Hi friend,
I have tested with RegExp. It did not work.

The ActivityDialog is still there. Am I not using Possible Not in a right way?
Thanks for your reply!
I have tested with RegExp. It did not work.



The ActivityDialog is still there. Am I not using Possible Not in a right way?
Thanks for your reply!
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Re: [Unsolved] ACL restriction on Activity Dialog
Hi,
This can't work. You try to match a CustomerID and an Activity Dialogue to hide an Activity Dialogue. There are no nested Activity Dialogues.
Either you just checking for a specific process then math against a process id or just remove the Activity Dialogue in the match setting.
- Roy
This can't work. You try to match a CustomerID and an Activity Dialogue to hide an Activity Dialogue. There are no nested Activity Dialogues.
Either you just checking for a specific process then math against a process id or just remove the Activity Dialogue in the match setting.
- Roy
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Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: [Unsolved] ACL restriction on Activity Dialog
Hi,
@Roy: you are right. I did not see this incorrect setting.
Flo
@Roy: you are right. I did not see this incorrect setting.
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 23
- Joined: 02 Feb 2020, 16:11
- Znuny Version: OTRS 6
- Real Name: Fung Harry
Re: [Solved] ACL restriction on Activity Dialog
Thanks Roy and Flo. You two really give me a big hand.
I have solved this problem now.
Thanks guys.
I have solved this problem now.
Thanks guys.
