update From address in Article

[steeman]

Hello
is there a way to update the From address in an article with the API?

In https://doc.otrs.com/doc/api/otrs/6.0/P ... icleUpdate

It seems that you can only change the following keys
Keys SenderType, SenderTypeID and IsVisibleForCustomer are implemented.

Perhaps the only way is to delete the article and to add a modified version or is there a ore simple way.

Thanks

Philip

[wurzel]

Hi,

AFAIK editing articles is not allowed, the system is audit proof.

There are commercial add ons for editing it, maybe this also supports the API.

Flo

[root]

Hello
is there a way to update the From address in an article with the API?

In https://doc.otrs.com/doc/api/otrs/6.0/P ... icleUpdate

It seems that you can only change the following keys
Keys SenderType, SenderTypeID and IsVisibleForCustomer are implemented.

Perhaps the only way is to delete the article and to add a modified version or is there a ore simple way.

Hi,

Depending on the Backend type there is a From: https://doc.otrs.com/doc/api/otrs/6.0/P ... icleUpdate

Anyway, I fully agree with wurzel to stay away from this. If the article was sent then is there an e-mail in the wild which should match your records.

- Roy