Attachments Not Showing on Some Emails OTRS 6.0.1

[sysAdminLiam]

Hey!

Sorry if this has been posted (couldn't find anyting in a search).

I have an issue in which attachments from 'some' emails are not showing in OTRS even though OTRS thinks there are attachments (see below)

Screenshot 2020-03-13 at 09.28.14 copy.png

I am using POP3TLS that fetches mail from a gmail mailbox. The attachment shows in Gmail but not in OTRS. The above image is from the maillog for the message with this missing attachment.

OTRS Details:

Code: Select all

cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 6.0.1
BUILDDATE = Fri Nov 17 18:07:01 CET 2017
BUILDHOST = otrsbuild.otrs.com

Any ides why this would be happening on a select few occasions?

[root]

Hi,

Is there a possibility that these attachments are inline images and shown as attachment in GMail?
There is a bug https://bugs.otrs.org/show_bug.cgi?id=14949 which is fixed is in the upcoming release 6.0.27 (March, 27th 2020).

- Roy

[sysAdminLiam]

Hey!

I've tried to replicate this issue but send mail via Gmail and outlook. I attached an image both inline and as an attachment and left my signature in and took it out too and could not replicate . Any ideas of how else to try?