DynamicField on Close window

[drodralv]

Hi!

I just added a dynamic field on the Close window. Now, we would like to make that field mandatory depending on the service assigned to that ticket. Is that possible to do? If yes, how?

I would like to automatize different options in OTRS and i have doubts how i could do that using the OTRS 5.0.28 configuration. Maybe in newer versions there are new options to improve that topic?

Thank you!

[wurzel]

Hi,

I just added a dynamic field on the Close window. Now, we would like to make that field mandatory depending on the service assigned to that ticket. Is that possible to do? If yes, how?

You can not do that. You can hide or show values via ACLs in the dropdown depending on the service, but not the field itself.


I would do a ACL hiding the close button as long as you have all needed values on the ticket.

regards
Flo

[drodralv]

Thank you, sorry for dont let you know in advance.

That is not exactly what we are looking for , but still helpful for future needs

Regards,

David

[drodralv]

I will explain the workaround we did in case someone will find it useful.

We have created 2 different ACL´s related to that DynamicField. We added a new possible answer for that DF "N/A". So with one ACL we force to be "N/A" to all Services not "X" but for Services "X", there is not possible that "N/A", so that mandatory DF will be chosen from the 5 different options in order to fill the field and close the ticket! yeah