Solved: Line Break Issue on TicketCreate API

[stevechan]

I am currently using the GenericTicketConnector to create a Ticket. However, the article will break into newline automatically. I am using Postman to create Ticket. The content as follows. Any idea?? I would appreciate your help. Thank you
"Article": {
"Subject": "First",
"Body": "I would like to suggest to add more units of stage platforms for Chancellor Room as its size is not the standard one and it's a bit difficult if we need to enlarge the stage platform a few days ago before the event day (the no. of onstage guests may increase in certain extend)",
"ContentType": "text/plain; charset=utf8"
}

In the Ticket Zoom view, there is plenty of room for the article to go

Annotation 2020-03-30 093634.png

[stevechan]

It only happens in English character. I tried another language and it works fine. FYR

[stevechan]

Updated:

I change the text/plain to text/html and now work fine.

[stevechan]

I don't understand how it works because it is a random try. Anyone can explain the reason? Thank you?