Hi,
Will be possible to set that by default the contact of the "To" field within the EmailOutbound screen would be the customer user of the ticket?
As for now, we have to use that field looking for the customer within DA user list.
Thank you
To set to customer of the ticket for EmailOutbound screen
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Re: To set to customer of the ticket for EmailOutbound screen
Hi,
Why? This screen has another use case. Why not use Reply?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: To set to customer of the ticket for EmailOutbound screen
Hi,
Usually our customer users do not have access to the OTRS interface and our agents want to send them that Email communication.
Usually our customer users do not have access to the OTRS interface and our agents want to send them that Email communication.
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Re: To set to customer of the ticket for EmailOutbound screen
Hey,
Reply will sent out a normal email.
An external notice is the only communication channel that'd force a customer to use the OTRS customer interface.
EmailOutbound is mainly used to communicate with a third party via email — not the customer.
— Emin
Reply will sent out a normal email.
An external notice is the only communication channel that'd force a customer to use the OTRS customer interface.
EmailOutbound is mainly used to communicate with a third party via email — not the customer.
— Emin
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Re: To set to customer of the ticket for EmailOutbound screen
E-Mail outbbound was developed for a special usecase:
- communication with external (3rd) party
- no disclosure of ticket content
So thats why not recipient is in there.
- communication with external (3rd) party
- no disclosure of ticket content
So thats why not recipient is in there.
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Re: To set to customer of the ticket for EmailOutbound screen
Hello!
Great, i will share your concerns with our colleagues.
Thank you
Great, i will share your concerns with our colleagues.
Thank you