recorded dialog inputs not able to view in process ticket

[ashwinigore]

dears,
need help -

I have configured new business process based on "book order process. https://doc.otrs.com/doc/manual/admin/6 ... ement.html

1. i am recording inputs in dialog same as "order book" but recorded inputs i am unable to view when ticket is getting created.
2. additionally I am not clear 'Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicFieldGroups': where we define Book,Order,Shipment are linked with process?

I added my new dynamic fields in this group. is it related this configuration?

regards,
AShwini

[ashwinigore]

dears can someone help me on this?

[skullz]

You must define dynamic field first..

Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicField

[ashwinigore]

Hi skullz ,

thanks for feedback.Yes i have added it in Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicField and enable it.

For "order book" sample program it is working. But for L3VPNService whatever i added it not display my recorded values which i entered while creating process ticket.
basically dialog accepts all value but those values are not visible once ticket is created.

please help.

regards,
AShwini

[ashwinigore]

Dears,

I have one query , please help, how WidgetDynamicFieldGroup is associated with Process. While configuring "book order" process i couldn't get this information. May be i am missing something to co-relate with my L3VPN service while defining.
Please help.

Regards,
Ashwini

[ashwinigore]

Hi,

I am still struggling with dialog inputs (dynamic fields) are not getting displayed after successful ticket creation. file attached


1. I have configured ProcessWidgetDynamicField and ProcessWidgetDynamicFieldGroups from System Configuration UI . File attached


2. I have checked in database , i can see those inputs are getting stored in dynamic_field_value table.
3. In Config/Files/ZZZAAuto.pm, i checked , below configuration is there,

$Self->{'Ticket::Frontend::AgentTicketZoom'}->{'ProcessWidgetDynamicField'} = {};
$Self->{'Ticket::Frontend::AgentTicketZoom'}->{'ProcessWidgetDynamicFieldGroups'} = {};


Please help to resolve this.

regards,
Ashwini

[skullz]

Try to remove first all value under ProcessWidgetDynamicFieldGroups.

[ashwinigore]

HI skullz ,

Thanks a ton, it worked.

Regards,
Ashwini

[skullz]

It may be because of the space between comma and next word..
Supposed to be no space in Group setting there.