I have been searching in the forum something that matches my annoying issue and did not found any solution so far.
So here is the thing. In the System Log I keep getting the messages as such:
Now when I look at that file I realize that the permissions are set wrong:Can't write '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/6/2/62cdb0e84b7ac4babb6ba3e1b3d2f174': Permission denied
So I re-applied the permissions:-rw-rw---- 1 www-data www-data 34 May 25 11:37 62cdb0e84b7ac4babb6ba3e1b3d2f174
But when any new files in the Dynamicfield section are still created with the wrong permissions.bin/otrs.SetPermissions.pl --otrs-user=otrs --web-group=www-data /opt/otrs
Is there a way to fix that?
We are using Ubuntu 16.04 and Otrs versin us otrs-6.0.25.
Thanks for your help.
Perry