Ticket OverView became empty

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AMasini
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Ticket OverView became empty

Post by AMasini »

Our ticket overview is empty, all of a sudden. It doesn't even show any of the queues. There are tickets open and new tickets arriving.
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root
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Re: Ticket OverView became empty

Post by root »

AMasini wrote: ↑01 Jun 2020, 16:59 Our ticket overview is empty, all of a sudden. It doesn't even show any of the queues. There are tickets open and new tickets arriving.
Hi,

Check if there is a trash can in the upper right corner. My guess: you have an active filter.

- Roy
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AMasini
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Joined: 24 Apr 2020, 13:13
Znuny Version: 6.0.25
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Re: Ticket OverView became empty

Post by AMasini »

I don't see a trash can. I checked the "Settings."

It has disappeared for all users, Admin included.

I have attached a picture of what we (don't) see.
You do not have the required permissions to view the files attached to this post.
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zzz
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Re: Ticket OverView became empty

Post by zzz »

Check the communication log and get a ticket you don't see on your overview.
Do you get any error messages like permission problems?
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AMasini
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Joined: 24 Apr 2020, 13:13
Znuny Version: 6.0.25
Real Name: Anthony
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Re: Ticket OverView became empty

Post by AMasini »

I checked the comm log. It was fine. I created a ticket and watched it go through. It went just fine.

we have changed a lot of settings and values.
Does anyone know how the tickets are chosen to be displayed in Ticket OverView?
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AMasini
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Joined: 24 Apr 2020, 13:13
Znuny Version: 6.0.25
Real Name: Anthony
Company: Ora-0

Re: Ticket OverView became empty

Post by AMasini »

We looked in the System Log. There were errors.

error OTRS-CGI-77 No State for pending reminder found!
error OTRS-CGI-77 No State for open found!
error OTRS-CGI-77 No State for new found!

We changed the Queue Names back to Lower Case. And the Ticket OverView reappeared.
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wurzel
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Re: Ticket OverView became empty

Post by wurzel »

Hi,
AMasini wrote: ↑01 Jun 2020, 18:29 error OTRS-CGI-77 No State for pending reminder found!
error OTRS-CGI-77 No State for open found!
error OTRS-CGI-77 No State for new found!
this should be fixed. A system with no state new, open, pending is very strange.
We changed the Queue Names back to Lower Case. And the Ticket OverView reappeared.
Next time you should mention your changes you made in your first posting. Then it's less guessing.

Flo
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