Unable to add Customer - Ubuntu 20.04 LTS, fresh install

[Snowmanko]

Hi,

I have freshly installed Ubuntu 20.04 LTS with OTRS 6.0.26-1 package.
This error is thrown when trying to add Company in Action AdminCustomerCompany resulting in Internal Server Error (500).

Do someone know what perl related package should be installed?

[Tue Jul 07 03:29:42.605271 2020] [:error] [pid 2296:tid 140408947853056] Kernel::System::ReferenceData could not be loaded: Can't locate Locale/Country.pm in @INC (you may need to install the Locale::Country module) (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/share/otrs/Custom /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.30.0 /usr/local/share/perl/5.30.0 /usr/lib/x86_64-linux-gnu/perl5/5.30 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.30 /usr/share/perl/5.30 /usr/local/lib/site_perl /etc/apache2) at /usr/share/otrs/Kernel/System/ReferenceData.pm line 14.\nBEGIN failed--compilation aborted at /usr/share/otrs/Kernel/System/ReferenceData.pm line 14.\nCompilation failed in require at /usr/share/otrs/Kernel/System/ObjectManager.pm line 254.\n at /usr/share/otrs/Kernel/Modules/AdminCustomerCompany.pm line 644.\n

Thanks.
BR!

[jojo]

did you run the otrs.CheckModules script? What is the output?

[Snowmanko]

Yes,

o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.32)
o Archive::Zip.....................ok (v1.67)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.51)
o DateTime::TimeZone.............ok (v2.38)
o DBI..............................ok (v1.643)
o DBD::mysql.......................ok (v4.050)
o DBD::ODBC........................Not installed! To install, you can use: 'apt-get install -y libdbd-odbc-perl'. (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v3.10.4)
o Digest::SHA......................ok (v6.02)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v2.067)
o JSON::XS.........................ok (v4.02)
o List::Util::XS...................ok (v1.50)
o LWP::UserAgent...................ok (v6.43)
o Mail::IMAPClient.................ok (v3.42)
o IO::Socket::SSL................ok (v2.067)
o Authen::SASL...................ok (v2.16)
o Authen::NTLM...................Not installed! To install, you can use: 'apt-get install -y libauthen-ntlm-perl'. (optional - Required for NTLM authentication mechanism in IMAP connections.)
o ModPerl::Util....................ok (v2.000011)
o Net::DNS.........................ok (v1.22)
o Net::LDAP........................ok (v0.66)
o Net::SMTP........................ok (v3.11)
o Template.........................ok (v2.27)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.41)
o Time::HiRes......................ok (v1.9760)
o XML::LibXML......................ok (v2.0134)
o XML::LibXSLT.....................ok (v1.99)
o XML::Parser......................ok (v2.46)
o YAML::XS.........................ok (v0.81)

[jojo]

please run with --all|switch and check if

o Encode::Locale...................ok (v1.05)
o Locale::Codes....................ok (v3.52)

is installed

[wurzel]

Hi,

why is there an -all switch? Makes no sense. Why is the module checker not doing all the cecks in default?

Flo

[Snowmanko]

Yes! That's it! Thanks. I can install these modules with cpan or install it as alternative with some perl package, do someone know name of the related packages?

EDIT: package liblocale-codes-perl fixed this problem

Bundled modules:

o Algorithm::Diff..................ok (v1.1903)
o Apache::DBI......................ok (v1.12)
o CGI..............................ok (v4.46)
o CSS::Minifier....................ok (v0.01)
o Class::Inspector.................ok (v1.36)
o Crypt::PasswdMD5.................ok (v1.40)
o Email::Valid.....................ok (v1.202)
o Encode::Locale...................ok (v1.05)
o IO::Interactive..................ok (v1.022)
o JSON.............................ok (v4.02)
o JSON::PP.........................ok (v4.02)
o JavaScript::Minifier.............ok (v1.14)
o LWP..............................ok (v6.43)
o Linux::Distribution..............ok (v0.23)
o Locale::Codes....................Not installed! To install, you can use: 'cpan Locale::Codes'. (required)
o MIME::Tools......................ok (v5.509)
o Mail::Address....................ok (v2.21)
o Mail::Internet...................ok (v2.21)
o Module::Refresh..................ok (v0.17)
o Mozilla::CA......................Not installed! To install, you can use: 'cpan Mozilla::CA'. (required)
o Net::HTTP........................ok (v6.19)
o Net::IMAP::Simple................ok (v1.2211)
o Net::SSLGlue.....................ok (v1.058)
o PDF::API2........................ok (v2.037)
o SOAP::Lite.......................ok (v1.27)
o Sys::Hostname::Long..............ok (v1.5)
o Text::CSV........................ok (v2.00)
o Text::Diff.......................ok (v1.45)
o URI..............................ok (v1.76)
o YAML.............................ok (v1.30)
o parent...........................ok (v0.237)

[zzz]

Hi,

why is there an -all switch? Makes no sense. Why is the module checker not doing all the cecks in default?

Flo

Hey Flo,

Good question... but well, it didn't seem to bother you when Perl-Moo was missing

— Emin

[wurzel]

Hi,

one thing... can happen
but two things? Time to complain

Actually it really bothers me

Flo

[zzz]

Yea, there's definitely room for improvement