Add and delete a Survey question

[mvzeppelin]

Hello,

I've installed and configured Survey module 6.0.18 with OTRS 6.0.26.

Then, I added a Survey with some questions and everything worked as expected.

But I have a management problem: I can't add or delete a question on an "existing" Survey.

I can see the Add button when I'm "creating" a Survey for the first time, but there's no option to add or delete a question on an existing Survey. I'm sending an image attached.

So, every time I need to add a question, I have to create another Survey from scratch.

No error occurs in log file.

Is seems like a template issue or something like that, but I don't know how to fix this.

Anyone had ever see the same problem?

[mvzeppelin]

As a workaround to my own issue, I can set a survey back to the New state with this:

UPDATE survey SET status = 'New' WHERE surveynumber = '10001'

Then I can add and delete questions normally on OTRS. After this, I can set the survey status to Master again.

It works, but if anyone has a more properly way to solve, let me know.

Thanks a lot!

[skullz]

Once set to master, you cant edit the survey question..it is too keep the integrity of the DB since survey question , answer is on different table..

[wurzel]

Hi,

skullz is right. After set to "master" nothing can be changed.
So that you can not cheat and alter your settings afterwards.

On SQL you can do whatever you want, unless you know what you are doing

Flo

[mvzeppelin]

Thanks for the explanation!

I was not considering this reason. It makes total sense to me, and I'm gonna use that way now on.

Would be helpful a "Clone" option, to generate a new Survey based on an old one.

Regards!