Greetings!
I just upgraded to the latest version of the Community Edition of OTRS (6.0.29).
I think I was running 6.0.24 or 25 before the upgrade.
After the upgrade, when anyone replies to a ticket, the following message is shown in a yellow box at the top of the reply window:
"Article subject will be empty if the subject contains only the ticket hook!"
Anyone know how to disable this? And why it is suddenly showing up?
Article subject will be empty if the subject contains only the ticket hook!
Moderator: crythias
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zzz
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Re: Article subject will be empty if the subject contains only the ticket hook!
Hello,
I can't tell you why they did it this way, but this is the commit that shows what they did.
And here is the bug report —with some critics— about the implementation. You might join them if you dislike it.
— Emin
I can't tell you why they did it this way, but this is the commit that shows what they did.
And here is the bug report —with some critics— about the implementation. You might join them if you dislike it.
— Emin
Professional Znuny and OTRS services: efflux.de | efflux.de/en/
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Free and premium add-ons: German | English
Re: Article subject will be empty if the subject contains only the ticket hook!
Hi there!
Thank you very much for the link to the commit!
It helped me find the part I had to edit in AgentTicketCompose.pm to remove the annoying warning!
Thank you very much for the link to the commit!
It helped me find the part I had to edit in AgentTicketCompose.pm to remove the annoying warning!