I hope that you could help me with the followings errors:
I got error with fetching E-Mail :
Code: Select all
There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!
I am seeing now in communication log that there are two 2 communication with status processing from yesterday and from the beginning of this month are 8 and from may are 5 still in processing status.
The connection hang on step 4 and normally there are 5 steps, the last step should say connection is closed.
I could fetch all E-Mails but this error is happening few times in the week and not every day.
I tried to run : bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug
Code: Select all
Spawning child process to fetch incoming messages from mail accounts...
Note: i just changed the edit the name of domain to xxxxxx and the password
mail.xxxxxx.com (IMAPS)...
[...cpan-lib/Net/IMAP/Simple.pm line 133 in sub _connect] connecting to mail.xxxxxx.com:993
[...cpan-lib/Net/IMAP/Simple.pm line 133 in sub _connect] connected, returning socket
[...System/MailAccount/IMAPS.pm line 44 in sub new] waiting for socket ready
[...System/MailAccount/IMAPS.pm line 44 in sub new] looking for greeting
[...System/MailAccount/IMAPS.pm line 44 in sub new] got a greeting: * OK The Microsoft Exchange IMAP4 service is ready.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1251 in sub _send_cmd] 0 LOGIN support@xxxxxx.com "password"\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 265 in sub _process_cmd] 0 OK LOGIN completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] 0 OK LOGIN completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1251 in sub _send_cmd] 1 SELECT "INBOX"\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * 0 RECENT\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * 0 RECENT\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * OK [UIDVALIDITY 14] UIDVALIDITY value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * OK [UIDVALIDITY 14] UIDVALIDITY value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * OK [UIDNEXT 10115] The next unique identifier value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * OK [UIDNEXT 10115] The next unique identifier value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] 1 OK [READ-WRITE] SELECT completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] 1 OK [READ-WRITE] SELECT completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1251 in sub _send_cmd] 2 SELECT "INBOX"\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * 0 RECENT\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * 0 RECENT\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * OK [UIDVALIDITY 14] UIDVALIDITY value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * OK [UIDVALIDITY 14] UIDVALIDITY value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] * OK [UIDNEXT 10115] The next unique identifier value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * OK [UIDNEXT 10115] The next unique identifier value\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 413 in sub _process_cmd] 2 OK [READ-WRITE] SELECT completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] 2 OK [READ-WRITE] SELECT completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1251 in sub _send_cmd] 3 EXPUNGE\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1070 in sub _process_cmd] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1070 in sub _process_cmd] 3 OK EXPUNGE completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] 3 OK EXPUNGE completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 879 in sub _send_cmd] 4 EXPUNGE\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1251 in sub _send_cmd] 5 LOGOUT\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 881 in sub _process_cmd] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * 0 EXISTS\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 881 in sub _process_cmd] 4 OK EXPUNGE completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] 4 OK EXPUNGE completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1197 in sub _seterrstr] warning unknown return string (id=5): 4 OK EXPUNGE completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 881 in sub _process_cmd] * BYE Microsoft Exchange Server 2016 IMAP4 server signing off.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] * BYE Microsoft Exchange Server 2016 IMAP4 server signing off.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 881 in sub _process_cmd] 5 OK LOGOUT completed.\r\n
[...cpan-lib/Net/IMAP/Simple.pm line 1276 in sub _cmd_ok] 5 OK LOGOUT completed.\r\n
IMAPS: Connection to mail.xxxxxx.com closed.
Could you please help me in this issue?
Thanks