[SOLVED] Truncate signatures variables

[Scheatt]

Hello,
I want to know if it's possible to show only a part of the variable in the signature.
For example, i have a "Best Regards, <OTRS_FIRST_NAME>" but in my org, we have several people with same first name, and we don't want to display last names to the public, but for better recognition and supervision, we want to show the first letter of the first name.

A solution is, obviously, to edit the first name and replace, for example, "John" with "John D."
But, it doesnt work so well since, in my org, the first name is locked to the org parameters and reset to "John" each time the operator log on.

So, is it possible to force OTRS to display what i want, for example "<OTRS_FIRST_NAME> <OTRS_LAST_NAME>" but with the latter truncated to one or two letters ? or same with <OTRS_REALNAME> ?

Thanks !

[root]

Hi,

You can add a new agent preference and use this.

Place this xml in a new file likee MyCustomization.xml in Kernel/Config/Files/XML

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Config">
    <Setting Name="PreferencesGroups###CustomerAgentPref1" Required="0" Valid="1">
        <Description Translatable="1">The agent's last name initial.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">UserInitial</Item>
                <Item Key="Label" Translatable="1">Initial last name</Item>
                <Item Key="Key" Translatable="0">UserInitial</Item>
                <Item Key="Block">Input</Item>
                <Item Key="PrefKey">UserInitial</Item>
                <Item Key="Data">[% Env("UserInitial") %]</Item>
                <Item Key="Prio">1500</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
</otrs_config>

and run as OTRS user

Code: Select all

bin/otrs.Console.pl Maint::Config::Rebuild

Every agent has now a new setting in their preferences which can be user as <OTRS_xx_UserInitial> in the signature. Replace xx with CURRENT, OWNER or RESPONSIBLE, whatever you need.

- Roy

[Scheatt]

Oh, thanks a lot !