Disable "Priority" field when replying in Customer portal

[ThomasPL10]

Hello all

I'm looking for a solution to hide a "Priority" field in Customer portal once customer tries to reply in a ticket.
is it somehow possible to disable this field only when user is replying to a ticket. The field still should be enabled when user is creating new ticket.

Thank you in advance for all your help.

Untitled.png

[wurzel]

Hi,

Sysconfig Customer Ticket View Zoom

Florian

[hsteininger]

Hi,

i also don't want customer to set/change priority, but i could not find:
> Sysconfig Customer Ticket View Zoom
as mentioned above

I already set
Ticket::Frontend::CustomerTicketMessage###Priority
to 0, so they cant set/change it when creating a ticket, but they can still change it when replying to that ticket.

So how could i disable priority for customer when they reply to a ticket.
Only agents should be able to do so.

Thanks in advance,
Herbert

[jojo]

Well for me it is in the path mentioned:
Ticket::Frontend::CustomerTicketZoom###Priority

For new tickets:
Ticket::Frontend::CustomerTicketMessage###Priority

[hsteininger]

Thanks Mate,

that did the Job.



Thanks.