Hi,
We are using OTRS 6.0.26
If an Email is sent to OTRS with multiple recipients, when the agent sees the ticket/Email, he sees only his id.
I wanted to check if it is possible to see all the recipients? I guess it is a design of the ticketing system.
Regards,
Krishna M S
Ticket with multiple recipients
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Re: Ticket with multiple recipients
There's a little "i"-Icon on the top right of the article. If you click that icon you get more information about the mail (e.g. the list of recipients).
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