Hi everyone,
Is there a way, to create links to open a process ticket directly?
We have around 30 processes, and would be helpfull, have a custom widget, in html with iframe to put on dashboard or a dropdown menu on nav to directly open a specific process.
[Solved] Links to Specific Process/Open Ticket
Moderator: crythias
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- Znuny newbie
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- Real Name: Ruben Sousa
- Company: Zolve - Logistic and Transport, S.A.
[Solved] Links to Specific Process/Open Ticket
Last edited by VCSousa on 19 Feb 2021, 13:23, edited 1 time in total.
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- Znuny superhero
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Re: Links to Specific Process/Open Ticket
Hello Ruben,
It's pretty simple if you're only talking about the new process ticket mask.
Get your ProcessEntityID and put it into the URL:
.../index.pl?Action=AgentTicketProcess;ProcessEntityID=Process-9690ae9ae455d8614d570149b8ab1199
If you need the entity ID: open the process management (admin area), open the process, and copy the URL.
Best regards
Emin
It's pretty simple if you're only talking about the new process ticket mask.
Get your ProcessEntityID and put it into the URL:
.../index.pl?Action=AgentTicketProcess;ProcessEntityID=Process-9690ae9ae455d8614d570149b8ab1199
If you need the entity ID: open the process management (admin area), open the process, and copy the URL.
Best regards
Emin
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Re: Links to Specific Process/Open Ticket
Hi Emin,
Hope to find you well
Many thanks, one more time.
One more thing, I already have an iframe in use, and i need another one, but on sysconfig we only have one. Where is the file that i can find to duplicate the definition for ###0301-IFrame per example.
Hope to find you well
Many thanks, one more time.
One more thing, I already have an iframe in use, and i need another one, but on sysconfig we only have one. Where is the file that i can find to duplicate the definition for ###0301-IFrame per example.
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- Znuny superhero
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Re: Links to Specific Process/Open Ticket
You'd have to copy this setting into your own XML and change the name:
https://github.com/znuny/Znuny/blob/rel ... .xml#L7771
— Emin
https://github.com/znuny/Znuny/blob/rel ... .xml#L7771
— Emin
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Re: Links to Specific Process/Open Ticket
I insert it on /opt/otrs/Kernel/Config/Files/XML/Ticket.xml
I know that are not correct, and i should use a custom xml, but when we start and i was learning, it was how managed to put some custom widgets working. It will be solve on the midle of the year when we plan to rebuild our OTRS.
I changed the name, but nothing happen, it doesnt show on SysConfig
I know that are not correct, and i should use a custom xml, but when we start and i was learning, it was how managed to put some custom widgets working. It will be solve on the midle of the year when we plan to rebuild our OTRS.
I changed the name, but nothing happen, it doesnt show on SysConfig
Code: Select all
<Setting Name="DashboardBackend###0301-IFrame-botoes" Required="0" Valid="1">
<Description Translatable="1">Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if $
<Navigation>Frontend::Agent::View::Dashboard</Navigation>
<Value>
<Hash>
<Item Key="Module">Kernel::Output::HTML::Dashboard::IFrame</Item>
<Item Key="Title" Translatable="1">A Website</Item>
<Item Key="Description" Translatable="1">Some description!</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="URL">https://www.otrs.org/</Item>
<Item Key="Group"></Item>
<Item Key="Default">1</Item>
<Item Key="Link">https://otrs.org/</Item>
<Item Key="LinkTitle">OTRS.org/</Item>
<Item Key="Width">1024</Item>
<Item Key="Height">800</Item>
<Item Key="Marginheight">5</Item>
<Item Key="Marginwidth">5</Item>
<Item Key="Frameborder">1</Item>
<Item Key="Align">left</Item>
<Item Key="Scrolling">auto</Item>
<Item Key="Mandatory">0</Item>
</Hash>
</Value>
</Setting>
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- Znuny superhero
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Re: Links to Specific Process/Open Ticket
Did you rebuild the config?
— Emin
Code: Select all
bin/otrs.Console.pl Maint::Config::Rebuild --cleanup
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Re: [Solved] Links to Specific Process/Open Ticket
Thanks again Emin,
I change the post to Solved.
I change the post to Solved.
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Re: Links to Specific Process/Open Ticket
Hi,
Don't do this. Bad luck and this file gets overwritten with a patch level update. Create your own file and start it with
Code: Select all
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Config">
- Roy</otrs_config>
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?