Dear everyone
I wonder how can I assign the services to some agents just like customer link to services. I hope the agent works within the scope of authorization.
I appreciate your helping me!
assign services to agent
Moderator: crythias
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Re: assign services to agent
Hi,
You can't "assign" services to agents. But you, or they on their own, are able to select preferred services: "My Services". This works exactly like "My Queues". You can't restrict access on tickets based on the service. Except you start using an editor of your choice, Perl and the API.
- Roy
You can't "assign" services to agents. But you, or they on their own, are able to select preferred services: "My Services". This works exactly like "My Queues". You can't restrict access on tickets based on the service. Except you start using an editor of your choice, Perl and the API.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny wizard
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Re: assign services to agent
Hi,
You can limit agents access to Services via ACL i.e. based on Queue or agent login filters
You can limit agents access to Services via ACL i.e. based on Queue or agent login filters
Alexey Yusov
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Re: assign services to agent
Thank You for everyone who assist our!