For statistics purposes, i've to prevent tickets which are in "resolved" state (pending auto after 3 days), switch to "closed" state on Saturday and Sunday.
There's any way to achieve that?
This is what i want to prevent:

Moderator: crythias
Thank you for the info, but how can i really adjust that to fit on what that i've mention?root wrote: ↑08 Apr 2021, 14:49 Hi,
The responsible configuration for changing state from type pending auto is Daemon::SchedulerCronTaskManager::Task###TicketPendingCheck
This module deals with pending auto and pending reminder states. It is possible to adjust the schedule to not run on weekends, but this would also affect pending reminder states.
If a change of the schedule setting is not possible, custom development helps.
- Roy