Hi Folks!
After a successful upgrade from 6.0.19 to 6.0.36, everything seems to work fine, but text areas are not showing:
This is a very basic OTRS installation with no customization and very little deviation over the defauls on SysConfig. The only "bold" accomplishment was AD/LDAP integration.
Any ideas?
After upgrade to 6.0.36, Text Areas are not showing
Moderator: crythias
-
- Znuny newbie
- Posts: 44
- Joined: 20 Sep 2019, 16:24
- Znuny Version: 6.0.36
- Real Name: Henrique Ulbrich
- Company: Design for Context
After upgrade to 6.0.36, Text Areas are not showing
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Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
-
- Znuny newbie
- Posts: 44
- Joined: 20 Sep 2019, 16:24
- Znuny Version: 6.0.36
- Real Name: Henrique Ulbrich
- Company: Design for Context
Re: After upgrade to 6.0.36, Text Areas are not showing
Analysing the text area with the browser's Developer Tools.
There's a style="visibility: hidden;".
Why?
If I change it to "visible", it (obviously) shows.
Why is it hidden?
Code: Select all
<textarea id="RichText"
class="RichText Validate_Required HasCKEInstance"
name="Body" rows="15" cols="78" aria-required="true"
style="visibility: hidden;">
</textarea>
Why?
If I change it to "visible", it (obviously) shows.
Why is it hidden?
--
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
-
- Znuny superhero
- Posts: 890
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: After upgrade to 6.0.36, Text Areas are not showing
Hey,
Did you copy the whole "var/" directory while updating? (you should not do that)
Did you execute "scripts/DBUpdate-to-6.pl"? (you must do that)
Please delete the JS-Cache by executing "bin/otrs.Console.pl Maint::Loader::CacheCleanup".
— Emin
Did you copy the whole "var/" directory while updating? (you should not do that)
Did you execute "scripts/DBUpdate-to-6.pl"? (you must do that)
Please delete the JS-Cache by executing "bin/otrs.Console.pl Maint::Loader::CacheCleanup".
— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
-
- Znuny newbie
- Posts: 44
- Joined: 20 Sep 2019, 16:24
- Znuny Version: 6.0.36
- Real Name: Henrique Ulbrich
- Company: Design for Context
Re: After upgrade to 6.0.36, Text Areas are not showing
YES I did!
It is in the Upgrade documentation that I SHOULD do it!
Maybe it's time to create a new Update page (and not link the old OTRS Manual).
Code: Select all
/opt/otrs$ cat UPDATING.md
Please see [the updating instructions]
(https://doc.otrs.com/doc/manual/admin/6.0/en/html/updating.html)
in the online documentation.
Yes, I did, and it threw no errors.Did you execute "scripts/DBUpdate-to-6.pl"? (you must do that)
.
I'll try it and come back here with the results.Please delete the JS-Cache by executing "bin/otrs.Console.pl Maint::Loader::CacheCleanup".
Thank you Emin!
--
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
-
- Znuny newbie
- Posts: 44
- Joined: 20 Sep 2019, 16:24
- Znuny Version: 6.0.36
- Real Name: Henrique Ulbrich
- Company: Design for Context
Re: After upgrade to 6.0.36, Text Areas are not showing
OOOOOOPS!
A read it in the wrong directory...
I apologize...
A read it in the wrong directory...
Code: Select all
/opt/znuny-6.0.36$ cat UPDATING.md
Please see [the updating instructions](https://doc.znuny.org/doc/manual/admin/6.0/en/html/updating.html)
in the online documentation.
--
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
-
- Znuny superhero
- Posts: 890
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: After upgrade to 6.0.36, Text Areas are not showing
The documentation only tells to back up the var/ folder and to keep
/opt/otrs/var/article
/opt/otrs/var/stats/*.installed
But you're not the only one, so a little rework wouldn't hurt
Just copy over the var directory from a fresh installation and move the above listed sub-directories into it.
— Emin
/opt/otrs/var/article
/opt/otrs/var/stats/*.installed
But you're not the only one, so a little rework wouldn't hurt
Just copy over the var directory from a fresh installation and move the above listed sub-directories into it.
— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
-
- Znuny newbie
- Posts: 44
- Joined: 20 Sep 2019, 16:24
- Znuny Version: 6.0.36
- Real Name: Henrique Ulbrich
- Company: Design for Context
Re: After upgrade to 6.0.36, Text Areas are not showing
HAHAHA yeah!
The CacheCleanup did not work, but I stopped everything and copied the fresh var as you suggested, and it worked like a charm.
Again, thank you som much.
I love this forum, you learn something new every day.
--
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents