Dynamic Fields
Moderator: crythias
Dynamic Fields
Hello I need to create a dynamic field with 3 options Level 1, Level 2 and Level 3.
This dynamic field should be selected in the ticket response window in the same place where the response time is recorded.
otrs 5.0.29
This dynamic field should be selected in the ticket response window in the same place where the response time is recorded.
otrs 5.0.29
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Re: Dynamic Fields
So what's your problem? Can you create the dynamic field? Do you know how to activate a dynamic field for a dialog? What is the expected outcome and what is the output now?
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Re: Dynamic Fields
Hello, I could already create the dynamic field.
The issue is that I do not know how to make it appear in the response window of the ticket, where it is selected if the ticket is closed and the time invested in the case
The issue is that I do not know how to make it appear in the response window of the ticket, where it is selected if the ticket is closed and the time invested in the case
Re: Dynamic Fields
Look in System Configuration at those two:
Ticket::Frontend::AgentTicketCompose
Ticket::Frontend::AgentTicketClose
Ticket::Frontend::AgentTicketCompose
Ticket::Frontend::AgentTicketClose
Re: Dynamic Fields
thanks, it worked properly
Re: Dynamic Fields
Hello Reedu, I contact you again on the subject of dynamic fields.
The directions he gave me worked fine. Thanks
How can I do so that this dynamic field can be listed and seen in the Dashboard of the open tickets.
The field appears in the list of fields available to select it in the open tickets dashboard, but it does not show me any value.
Thanks
Re: Dynamic Fields
I'm sorry for the lack of response. Too much work.
I think you'd added not your dynamic field.
For example - if your dynamic filed name is: MyTestField, then in Dashboard configuration you should add line like:
DynamicField_MyTestField.
If you added MyTestField - then it's not existing in the ticket context.
I think you'd added not your dynamic field.
For example - if your dynamic filed name is: MyTestField, then in Dashboard configuration you should add line like:
DynamicField_MyTestField.
If you added MyTestField - then it's not existing in the ticket context.
Re: Dynamic Fields
Hello Reedu, I understand the situation ...
Add the field in "Ticket → Frontend :: Agent :: Dashboard" and in "AgentCustomerInformationCenter :: Backend ### 0130-CIC-TicketOpen".
After this the field is visible in the open ticket section, but it does not show any data, the column is simply empty.
Add the field in "Ticket → Frontend :: Agent :: Dashboard" and in "AgentCustomerInformationCenter :: Backend ### 0130-CIC-TicketOpen".
After this the field is visible in the open ticket section, but it does not show any data, the column is simply empty.
Last edited by gusmaer on 17 Nov 2021, 22:12, edited 1 time in total.
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Re: Dynamic Fields
Hi,
Please show us:
- a screenshot of the dynamic field configuration
- a screenshot of the system configuration for 0130-CIC-TicketOpen
- Roy
Please show us:
- a screenshot of the dynamic field configuration
- a screenshot of the system configuration for 0130-CIC-TicketOpen
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Dynamic Fields
Hi Roy.
Sending screenshot
Sending screenshot
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Re: Dynamic Fields
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Re: Dynamic Fields
Hi,
It's like Reedu already said: you have to use DynamicField_MyTestField if the field's name is MyTestField. You skipped DynamicField_
You should use https://github.com/znuny/Znuny4OTRS-Adv ... amicFields
- Roy
It's like Reedu already said: you have to use DynamicField_MyTestField if the field's name is MyTestField. You skipped DynamicField_
You should use https://github.com/znuny/Znuny4OTRS-Adv ... amicFields
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?