I'm having some issues with setting the customer in a TicketCreate.
I create a new ticket as a child ticket and try to set the same customer as the parent ticket. I've tried different options to achieve this:
Code: Select all
Key: CustomerID Value: <OTRS_CUSTOMER_DATA_UserCustomerID>
Key: CustomerID Value: <OTRS_CUSTOMER_REALNAME>
Key: CustomerID Value: <OTRS_CUSTOMER_DATA_UserEmail>
Does anyone know how I can set the customer correctly to the same customer of the parent ticket?
Thanks in advance for any help offered.
Kind regards,
Robin.