upgrade 5 to 6: Use of uninitialized value

[hkais]

Seems I am not really a lucky guy

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[Sat Feb 12 22:38:08 2022] DBUpdate-to-6.pl: Use of uninitialized value $DefaultSetting{"Name"} in concatenation (.) or string at /opt/otrs/Kernel/System/SysConfig/DB.pm line 1704.
ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.30.0 OS: linux Time: Sat Feb 12 21:38:08 2022

 Message: Setting OTRSTimeZone does not exists!

 Traceback (14727): 
   Module: Kernel::System::SysConfig::SettingUpdate Line: 455
   Module: scripts::DBUpdateTo6::Base::SettingUpdate Line: 668
   Module: scripts::DBUpdateTo6::MigrateTimeZoneConfiguration::Run Line: 164
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 158
   Module: scripts::DBUpdateTo6::Run Line: 70
   Module: ./scripts/DBUpdate-to-6.pl Line: 88

Adding to Kernel/Config.pm did also not help

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    # --------------------------------------------------- #
    # Time Settings
    # --------------------------------------------------- #
    # TimeZone
    # (set the OTRS time zone, default is UTC)
    $Self->{'OTRSTimeZone'} = 'Europe/Berlin';

Any help here?

[hkais]

will try today in late evening the second parameter too from
viewtopic.php?f=62&t=39687&p=170719&hil ... ne#p170719

anyway hope someone can help here?
Is this a old feature or a new one? If later would expect migration would fix this?

[hkais]

this did the trick to get through the upgrade process

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$Self->{OTRSTimeZone} = 'Europe/Berlin';
$Self->{UserDefaultTimeZone} = 'Europe/Berlin';

[root]

HI,

Since OTRSTimeZone is a setting of version 6 this is related to the migration itself. I've only seen this at system where required Perl modules where missing. Have you all modules required by otrs.CheckModules.pl installed prior you've run the script? Have you used another file location besides /opt/otrs?

- Roy

[hkais]

Since OTRSTimeZone is a setting of version 6 this is related to the migration itself. I've only seen this at system where required Perl modules where missing. Have you all modules required by otrs.CheckModules.pl installed prior you've run the script? Have you used another file location besides /opt/otrs?

yes did the execute of otrs.CheckModules.pl but on old installation, means otrs 5.0.42
Now rerun on Znuny 6.0.38 and found this missing
apt-get install -y libcss-minifier-xs-perl libjavascript-minifier-xs-perl

Would be great that this steps is getting added to the documentation to run the checkModules too

[root]

Would be great that this steps is getting added to the documentation to run the checkModules too

I already mentioned what the reason for the missing OTRSTimeZone was in viewtopic.php?f=62&t=42967&p=174131#p174131

Regarding your request to add sth to the documentation: otrs.CheckModules.pl is mentioned AFAIK in nearly every upgrade / installation guide.

- Roy