Dear Team,
Please for advise.
We have OTRS 6 CE, running on Linux. Recently we had to move the installation on other server in another data center, again on Linux.
All is working fine, but I noticed the following "issue".
On some tickets, which were closed last month (state type closed) I still receive notification for update/state/pending time etc.
(example Locked Ticket Pending Reminder Time Reached).
Other agents are also facing this.
Can you advice me for any possible reason ?
Thank you in advance for your support.
Best regards,
Georgi
Ticket reminders/updates sent repeatedly, even ticket was closed previously
Moderator: crythias
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
shut down the original server (it seems that both installations are running)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 19
- Joined: 19 Jan 2021, 18:19
- Znuny Version: 6 CE
- Real Name: Georgi Raychev
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
Hi,
The original server is not running. I personally powered off the server last month after the migration.
The original server is not running. I personally powered off the server last month after the migration.
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
check again.
If it is really powered off and no other copy of the system is running please check the history of the mentioned tickets. If there is no entry of the sent reminder, go back to step 1.
If there is an entry, a further analysis is needed
If it is really powered off and no other copy of the system is running please check the history of the mentioned tickets. If there is no entry of the sent reminder, go back to step 1.
If there is an entry, a further analysis is needed
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 19
- Joined: 19 Jan 2021, 18:19
- Znuny Version: 6 CE
- Real Name: Georgi Raychev
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
Helo Jojo,
Hope you are doing fine.
Please for your advice.
The problem mentioned above is still occurring.
There are no other working copies of the installation (other computers or servers)
Thank you in advance.
Best regards,
Georgi
Hope you are doing fine.
Please for your advice.
The problem mentioned above is still occurring.
There are no other working copies of the installation (other computers or servers)
Thank you in advance.
Best regards,
Georgi
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- Znuny expert
- Posts: 287
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- Real Name: Hans
- Contact:
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
can you share the history of such a ticket here?
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- Znuny newbie
- Posts: 19
- Joined: 19 Jan 2021, 18:19
- Znuny Version: 6 CE
- Real Name: Georgi Raychev
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
Hi,
you were right.
There was another copy running. We found it by chance... Nobody knew about it )))
I will monitor closely the following weeks, just in case
Thank you for your time and sorry for wasting it
BR,
G
you were right.
There was another copy running. We found it by chance... Nobody knew about it )))
I will monitor closely the following weeks, just in case
Thank you for your time and sorry for wasting it
BR,
G