Hi all,
I have to implement an automation process where one user of a customer sends a request and another user from this customer has to approve (i use ITSMDecisionResult Approved/Rejected).
For the first user everything works fine. (I don't use an article but create an article using a transition action)
When it comes to the approval step, I'm not able to get a handle to the current logged in customer user to use his/her name or email for article creation.
Any kind of suggestion welcome
Current customer user
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- Znuny Employee
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Re: Current customer user
Hi,
typically you can rewrite the customer during a transition action. But this requires that your logins are properly formed. If you have a limited amount of approvers, you can create a dropdown list where the key is the customer user login, and the value is a readable name.
There are good alternatives on the market for accessing databases or LDAP as a dynamic field, or even one explicitly for approvals provided by Znuny GmbH.
Cheers,
Shawn
======
"Each moment of a happy lover's hour is worth an age of dull and common life." -
Aphra Behn
Read more at https://www.brainyquote.com/quote_of_the_day
typically you can rewrite the customer during a transition action. But this requires that your logins are properly formed. If you have a limited amount of approvers, you can create a dropdown list where the key is the customer user login, and the value is a readable name.
There are good alternatives on the market for accessing databases or LDAP as a dynamic field, or even one explicitly for approvals provided by Znuny GmbH.
Cheers,
Shawn
======
"Each moment of a happy lover's hour is worth an age of dull and common life." -
Aphra Behn
Read more at https://www.brainyquote.com/quote_of_the_day
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- Znuny superhero
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Re: Current customer user
try to put in 'To'
Code: Select all
<OTRS_CUSTOMER_EMAIL>
OR
<OTRS_CUSTOMER_DATA_UserEmail>
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OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English