after upgrading to Znuny 6.3.3 (from 6.2.1), we get the following error:
Code: Select all
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.16.3 OS: linux Time: Tue May 10 18:26:25 2022
Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Console command 'MailAccountFetch' is failed.
Traceback (47250):
Module: Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError Line: 50
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 175
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 233
Module: (eval) Line: 331
Module: main::Start Line: 331
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 152
Unfortunately, the traceback says only something about the executed Perl modules. [Maybe there should be a possibility in the sysconfig to set the --debug param for the Maint::PostMaster::MailAccountFetch command? - EDIT: already possible]
Operating system is CentOS 7, Perl modules are:
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o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.38)
o Archive::Zip.....................ok (v1.68)
o Authen::SASL.....................ok (v2.15)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o CSS::Minifier::XS................ok (v0.13)
o Data::UUID.......................ok (v1.226)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.04)
o DateTime::TimeZone.............ok (v2.38)
o DBI..............................ok (v1.643)
o DBD::mysql.......................ok (v4.050)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! To install, you can use: 'yum install "perl(DBD::Pg)"'. (optional - Required to connect to a PostgreSQL database.)
o Digest::SHA......................ok (v5.85)
o Encode::HanExtra.................ok (v0.23)
o Excel::Writer::XLSX..............ok (v0.95)
o Hash::Merge......................ok (v0.302)
o IO::Socket::SSL..................ok (v2.068)
o JavaScript::Minifier::XS.........ok (v0.14)
o Jq...............................Not installed! To install, you can use: 'yum install "perl(Jq)"'. (optional - Support for extended condition checking via Jq for the generic interface.)
o JSON::XS.........................ok (v3.01)
o List::Util::XS...................ok (v1.54)
o LWP::UserAgent...................ok (v6.53)
o Mail::IMAPClient.................ok (v3.37)
o IO::Socket::SSL................ok (v2.068)
o Authen::NTLM...................ok (v1.09)
o ModPerl::Util....................ok (v2.000011)
o Moo..............................ok (v2.004000)
o Net::DNS.........................ok (v0.72)
o Net::LDAP........................ok (v0.56)
o Net::SMTP........................ok (v3.13)
o Spreadsheet::XLSX................ok (v0.17)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::Diff::FormattedHTML........ok (v0.08)
o Text::CSV_XS.....................ok (v1.00)
o Time::HiRes......................ok (v1.9725)
o XML::LibXML......................ok (v2.0207)
o XML::LibXSLT.....................ok (v1.80)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.54)
I am not absolutely certain that we did not have the problem with 6.2.1, unfortunately the logs have so far only been saved for one day. Maybe the standard setting of Daemon::Log::DaysToKeep should be changed?
Regards,
Kai