assume you have a external ticket number. And especially enterprises like amazon and others are not really taking care of your e-mail headers to have a auto merging of your tickets in Znuny.
Now you want to be able to:
1. search/detect these tickets with generic agent and you can reexecute over and over again
2. extract referenced tickets (you can do this with: find & extract values from ticket body into variables/dynamic fields )
3. link or merge this tickets
The second set was implemented to make the world easier for power users in Znuny. So Znuny is already doing the senseless over and over repeating tasks of merging or linking tickets together, which belong together.
We are considering about to publish the code with a small symbolic usage fee. Let me know if you have interest by either messaging me via PN or by posting here your interest.
use dynamic fields to link or merge tickets
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Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.
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1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
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3.1.1) In case of an error in the offering, then please do contact the moderators to correct this.
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use dynamic fields to link or merge tickets
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Re: use dynamic fields to link or merge tickets
do you have a video or a demo of the feature?
I do not understand this feature
what I would like to have
1. search for a specific ticket
2. fetch specific details from the ticket
3. based on this details, assign the ticket to the originating ticket
4. merge the ticket together
is this what your solution provides?
I do not understand this feature
what I would like to have
1. search for a specific ticket
2. fetch specific details from the ticket
3. based on this details, assign the ticket to the originating ticket
4. merge the ticket together
is this what your solution provides?