As Agent or admin, it isn't possible to login as agent. It was working with 6.2 but not after migrating to 6.3.
I'm using Ubuntu 22.04 and here is the output of /var/log/syslog :
I'm surprised to see the error about Log.pm as I patched it like this (it worked for previous versions) :Oct 21 08:40:12 znuny-test-01 OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20[188717]: [Error][Kernel::System::MailAccount::MailAccountGet][Line:334]: Unknown column 'authentication_type' in 'field list', SQL: 'SELECT login, pw, host, account_type, queue_id, imap_folder, trusted, comments, valid_id, authentication_type, oauth2_token_config_id, create_time, change_time FROM mail_account WHERE id = ?'
Oct 21 08:40:12 znuny-test-01 OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20[188717]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:53]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: DBD::mysql::st execute failed: Unknown column 'authentication_type' in 'field list' at /opt/otrs/Kernel/System/DB.pm line 695.#012ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20 Perl: 5.34.0 OS: linux Time: Fri Oct 21 06:40:12 2022#012#012 Message: Unknown column 'authentication_type' in 'field list', SQL: 'SELECT login, pw, host, account_type, queue_id, imap_folder, trusted, comments, valid_id, authentication_type, oauth2_token_config_id, create_time, change_time FROM mail_account WHERE id = ?'#012#012 Traceback (188717): #012 Module: Kernel::System::MailAccount::MailAccountGet Line: 334#012 Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 157#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 143#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 122#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236#012 Module: (eval) Line: 330#012 Module: main::Start Line: 330#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 151#012#012Error: Wide character in shmwrite at /opt/otrs/Kernel/System/Log.pm line 263.
Oct 21 08:50:12 znuny-test-01 OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20[188759]: [Error][Kernel::System::MailAccount::MailAccountGet][Line:334]: Unknown column 'authentication_type' in 'field list', SQL: 'SELECT login, pw, host, account_type, queue_id, imap_folder, trusted, comments, valid_id, authentication_type, oauth2_token_config_id, create_time, change_time FROM mail_account WHERE id = ?'
Oct 21 08:50:12 znuny-test-01 OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20[188759]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:53]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: DBD::mysql::st execute failed: Unknown column 'authentication_type' in 'field list' at /opt/otrs/Kernel/System/DB.pm line 695.#012ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20 Perl: 5.34.0 OS: linux Time: Fri Oct 21 06:50:12 2022#012#012 Message: Unknown column 'authentication_type' in 'field list', SQL: 'SELECT login, pw, host, account_type, queue_id, imap_folder, trusted, comments, valid_id, authentication_type, oauth2_token_config_id, create_time, change_time FROM mail_account WHERE id = ?'#012#012 Traceback (188759): #012 Module: Kernel::System::MailAccount::MailAccountGet Line: 334#012 Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 157#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 143#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 122#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236#012 Module: (eval) Line: 330#012 Module: main::Start Line: 330#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 151#012#012Error: Wide character in shmwrite at /opt/otrs/Kernel/System/Log.pm line 263.
Oct 21 09:00:01 znuny-test-01 CRON[188795]: (smmsp) CMD (test -x /etc/init.d/sendmail && test -x /usr/share/sendmail/sendmail && test -x /usr/libexec/sendmail/sendmail && /usr/share/sendmail/sendmail cron-msp)
Oct 21 09:00:13 znuny-test-01 OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20[188823]: [Error][Kernel::System::MailAccount::MailAccountGet][Line:334]: Unknown column 'authentication_type' in 'field list', SQL: 'SELECT login, pw, host, account_type, queue_id, imap_folder, trusted, comments, valid_id, authentication_type, oauth2_token_config_id, create_time, change_time FROM mail_account WHERE id = ?'
Oct 21 09:00:13 znuny-test-01 OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20[188823]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:53]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: DBD::mysql::st execute failed: Unknown column 'authentication_type' in 'field list' at /opt/otrs/Kernel/System/DB.pm line 695.#012ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-20 Perl: 5.34.0 OS: linux Time: Fri Oct 21 07:00:13 2022#012#012 Message: Unknown column 'authentication_type' in 'field list', SQL: 'SELECT login, pw, host, account_type, queue_id, imap_folder, trusted, comments, valid_id, authentication_type, oauth2_token_config_id, create_time, change_time FROM mail_account WHERE id = ?'#012#012 Traceback (188823): #012 Module: Kernel::System::MailAccount::MailAccountGet Line: 334#012 Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 157#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 143#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 122#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 236#012 Module: (eval) Line: 330#012 Module: main::Start Line: 330#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 151#012#012Error: Wide character in shmwrite at /opt/otrs/Kernel/System/Log.pm line 263.
Oct 21 09:01:42 znuny-test-01 shibboleth: WARN Shibboleth.DEPRECATION : MetadataGenerator handler
# Fix for issue #286 (GitHub) / #328 (internal): Encode output.
my $EncodeObject = $Kernel::OM->Get('Kernel::System::Encode');
my $Output = $Data . $String;
$EncodeObject->EncodeOutput( \$Output );
shmwrite( $Self->{IPCSHMKey}, $Output, 0, $Self->{IPCSize} ) || die $!;
#shmwrite( $Self->{IPCSHMKey}, $Data . $String, 0, $Self->{IPCSize} ) || die $!;