Owner and Responsible reset every time

[rodolfor]

Hi all.
When I insert a new ticket, leaving empty owner and responsible, owner and responsible are set to the agent inserting the ticket.
Each time another agent insert a note or reply to the ticket, owner and responsible are resetted to the new agent.
Is it possible to leave untouched the responsible?

Thanks

[lis9]

Uncheck Ticket::ResponsibleAutoSet in Core->Ticket

Daniel

[rodolfor]

Thanks, it works.

[lis9]

there are a lot of possibilities: use filters on incoming email, use generic agent, show responsible listbox on forms you need

Daniel