Hi,
if a new mail arrives, i want znuny to create a new ticket when the ticket number from the subject has been removed. Is this posssible?
Thanks!
Jascha Johnsen
create a new ticket when ticket number in subject is changed
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Re: create a new ticket when ticket number in subject is changed
Hi,
yes...the identification is done by "reference" or "attachment" in this case.
You can disable the FollowUp Filter for "Reference", which is enabled by default. Regards
yes...the identification is done by "reference" or "attachment" in this case.
You can disable the FollowUp Filter for "Reference", which is enabled by default. Regards
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