Installed version not detected when upgrading from 6.2 to 6.3

[zerszenyi]

Hi,

I migrated our OTRS Community to Znuny 6.2 when OTRS stopped offering its free version.

Now I want to bring Znuny up to the latest version. As I understand from the documentation, skipping versions is not supported, therefore I have to upgrade it to 6.3 first.

Attempted the upgrade as detailed at https://doc.znuny.org/manual/releases/i ... e-6.3.html using the RPM:

yum update -y https://download.znuny.org/releases/RPM ... noarch.rpm

The problem is that yum does not detect that I already have 6.2 installed, and it says that there is nothing to upgrade.

How can I go about fixing it?

Thank you.

[root]

Hi,

What is the output of

Code: Select all

rpm -v znuny

- Roy

[zerszenyi]

Hi Roy,

Code: Select all

rpm -v znuny

spits out help, I take the command syntax isn't accepted.

Doing an

Code: Select all

rpm -qa | grep znuny

returns nothing.

Thanks,
Zoltan

[root]

Hi,

Sorry, my bad it's a -V (upper case). But the result from your command is simple: there is not RPM installed.

- Roy

[gsalin]

indeed, it seems it was first installed via source, not rpm

[zerszenyi]

Correct, but that was OTRS from which I migrated to Znuny.

The question remains: how can I upgrade to the latest version if the RPM-based installation doesn't detect it?

Thanks.