In communication forms, I need to filter only a subset of states available for agent, in function of the queue of the ticket.
In this case, if the queue belongs to group 9 I want to show only states with name starting by "SC "
But this ACL do not change nothing in state list.
Where I'm wrong ?
Thanks
Code: Select all
ConfigMatch:
Properties:
Frontend:
'Frontend ':
- AgentTicketPhone
- AgentTicketEmail
Queue:
GroupID:
- '9'
ConfigChange:
Possible:
Ticket:
State:
- '[regexp]^SC\s'