Generic Agent not Archiving tickets

[RichH]

Znuny 6.4
CentOS Linux release 7.9.2009
MariaDB 5.5.68
Perl 5.16.3
O365 Mailboxes using OAuth2 for fetchmail.

Hello again,

Some time ago I set up a generic agent job to set all tickets that have been closed for more than 6 months to 'Archived'. I've also set a bunch of additional new Ticket States, one of which is the 'Junk' state, and others named '%departmentname% -closed'. This is for statistical reporting of closed tickets by department while eliminating 'Junk' tickets from the reports. All the new Ticket States states have a State Type of 'Closed'.

I recently found that the Generic agent job is only setting the archive attribute on the default Ticket States ('Closed Successful' and 'Closed Unsuccessful'). I've included all the new ticket states in the Generic agent job.

Any idea why the new Ticket states are being ignored by the Generic Agent Job? An export of the MariaDB 'generic_agent_jobs' for this job is below.

As always, your help is greatly appreciated!

job_key job_value
ChangeTimeSearchType
CloseTimeSearchType TimePoint
CustomerID
CustomerUserLogin
EscalationResponseTimeSearchType
EscalationSolutionTimeSearchType
EscalationTimeSearchType
EscalationUpdateTimeSearchType
LastChangeTimeSearchType
LastCloseTimeSearchType
MIMEBase_Body
MIMEBase_Cc
MIMEBase_From
MIMEBase_Subject
MIMEBase_To
NewArchiveFlag y
NewCustomerID
NewCustomerUserLogin
NewDelete 0
NewModule
NewNoteBody
NewNoteFrom
NewNoteSubject
NewNoteTimeUnits
NewParamKey1
NewParamKey2
NewParamKey3
NewParamKey4
NewParamKey5
NewParamKey6
NewParamValue1
NewParamValue2
NewParamValue3
NewParamValue4
NewParamValue5
NewParamValue6
NewPendingTime
NewPendingTimeType 60
NewSendNoNotification 1
NewTitle
ScheduleDays 0
ScheduleDays 1
ScheduleDays 2
ScheduleDays 3
ScheduleDays 4
ScheduleDays 5
ScheduleDays 6
ScheduleHours 3
ScheduleMinutes 0
SearchInArchive NotArchivedTickets
Search_DynamicField_ProcessManagementActivityID
Search_DynamicField_ProcessManagementProcessID
StateIDs 21
StateIDs 2
StateIDs 3
StateIDs 12
StateIDs 13
StateIDs 16
StateIDs 15
StateIDs 11
StateIDs 22
StateIDs 5
StateIDs 14
StateIDs 19
StateIDs 17
StateIDs 18
StateIDs 20
TicketChangeTimePoint 1
TicketChangeTimePointFormat day
TicketChangeTimePointStart Last
TicketChangeTimeStartDay 9
TicketChangeTimeStartMonth 8
TicketChangeTimeStartYear 2023
TicketChangeTimeStopDay 8
TicketChangeTimeStopMonth 9
TicketChangeTimeStopYear 2023
TicketCloseTimePoint 6
TicketCloseTimePointFormat month
TicketCloseTimePointStart Before
TicketCloseTimeStartDay 9
TicketCloseTimeStartMonth 8
TicketCloseTimeStartYear 2023
TicketCloseTimeStopDay 8
TicketCloseTimeStopMonth 9
TicketCloseTimeStopYear 2023
TicketCreateTimePoint 1
TicketCreateTimePointFormat day
TicketCreateTimePointStart Last
TicketCreateTimeStartDay 9
TicketCreateTimeStartMonth 8
TicketCreateTimeStartYear 2023
TicketCreateTimeStopDay 8
TicketCreateTimeStopMonth 9
TicketCreateTimeStopYear 2023
TicketEscalationResponseTimePoint 1
TicketEscalationResponseTimePointFormat day
TicketEscalationResponseTimePointStart Last
TicketEscalationResponseTimeStartDay 9
TicketEscalationResponseTimeStartMonth 8
TicketEscalationResponseTimeStartYear 2023
TicketEscalationResponseTimeStopDay 8
TicketEscalationResponseTimeStopMonth 9
TicketEscalationResponseTimeStopYear 2023
TicketEscalationSolutionTimePoint 1
TicketEscalationSolutionTimePointFormat day
TicketEscalationSolutionTimePointStart Last
TicketEscalationSolutionTimeStartDay 9
TicketEscalationSolutionTimeStartMonth 8
TicketEscalationSolutionTimeStartYear 2023
TicketEscalationSolutionTimeStopDay 8
TicketEscalationSolutionTimeStopMonth 9
TicketEscalationSolutionTimeStopYear 2023
TicketEscalationTimePoint 1
TicketEscalationTimePointFormat day
TicketEscalationTimePointStart Last
TicketEscalationTimeStartDay 9
TicketEscalationTimeStartMonth 8
TicketEscalationTimeStartYear 2023
TicketEscalationTimeStopDay 8
TicketEscalationTimeStopMonth 9
TicketEscalationTimeStopYear 2023
TicketEscalationUpdateTimePoint 1
TicketEscalationUpdateTimePointFormat day
TicketEscalationUpdateTimePointStart Last
TicketEscalationUpdateTimeStartDay 9
TicketEscalationUpdateTimeStartMonth 8
TicketEscalationUpdateTimeStartYear 2023
TicketEscalationUpdateTimeStopDay 8
TicketEscalationUpdateTimeStopMonth 9
TicketEscalationUpdateTimeStopYear 2023
TicketLastChangeTimePoint 1
TicketLastChangeTimePointFormat day
TicketLastChangeTimePointStart Last
TicketLastChangeTimeStartDay 9
TicketLastChangeTimeStartMonth 8
TicketLastChangeTimeStartYear 2023
TicketLastChangeTimeStopDay 8
TicketLastChangeTimeStopMonth 9
TicketLastChangeTimeStopYear 2023
TicketLastCloseTimePoint 1
TicketLastCloseTimePointFormat day
TicketLastCloseTimePointStart Last
TicketLastCloseTimeStartDay 9
TicketLastCloseTimeStartMonth 8
TicketLastCloseTimeStartYear 2023
TicketLastCloseTimeStopDay 8
TicketLastCloseTimeStopMonth 9
TicketLastCloseTimeStopYear 2023
TicketNumber
TicketPendingTimePoint 1
TicketPendingTimePointFormat day
TicketPendingTimePointStart Last
TicketPendingTimeStartDay 9
TicketPendingTimeStartMonth 8
TicketPendingTimeStartYear 2023
TicketPendingTimeStopDay 8
TicketPendingTimeStopMonth 9
TicketPendingTimeStopYear 2023
TimePendingSearchType
TimeSearchType
Title
Valid 1
ScheduleLastRun 9/12/2023 3:00
ScheduleLastRunUnixTime 1694487606

[RichH]

I eventually figured out that by filtering on the 'Last Change time', rather the the 'Closed Time', this works.

Thanks anyway.