Hello,
I've added a new service but I can't display it in the various OTRS screens.
Can you please help me?
Thanks in advance,
BR,
Mehdi
New service added
Moderator: crythias
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root
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- Real Name: Roy Kaldung
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Re: New service added
Hi,
A service needs to be assigned to a customer user or configured as a default service.
- Roy
A service needs to be assigned to a customer user or configured as a default service.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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mehdiabd
- Znuny newbie
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- Real Name: Mehdi ABDENNADHER
Re: New service added
Hello Roy,
OK thanks, And in the case where the ticket is created with a user not declared on OTRS, the service is not offered on the list.
My example is that the ticket arrived by email, the user is not set to OTRS and I wanted to modify the default service to put this new service. But I can't find it.
Thank you in advance for your feedback,
BR,
Mehdi
OK thanks, And in the case where the ticket is created with a user not declared on OTRS, the service is not offered on the list.
My example is that the ticket arrived by email, the user is not set to OTRS and I wanted to modify the default service to put this new service. But I can't find it.
Thank you in advance for your feedback,
BR,
Mehdi
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root
- Administrator
- Posts: 4249
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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- Contact:
Re: New service added
Hi,
There is a setting for everything (nearly). Check the system configuration Ticket::Service::Default::UnknownCustomer
- Roy
There is a setting for everything (nearly). Check the system configuration Ticket::Service::Default::UnknownCustomer
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?