Hello,
when customer users create a new ticket, they choose a queue and depending on the queue they can choose from a list of services. Where does one define which service is selectable depending on the chosen queue?
I must cover for an ill colleague and need to implement a new service.
Thank you for any insights.
Ticket Creation - Queue and Service Dependency
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root
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Re: Ticket Creation - Queue and Service Dependency
Hi,
There is no such dependency by default. Typically, I would select the customer for the service and then route the ticket automatically.
If you already have such a mechanism, it is probably implemented by ACLs or the related ticket attributes. Just check these two places first.
- Roy
There is no such dependency by default. Typically, I would select the customer for the service and then route the ticket automatically.
If you already have such a mechanism, it is probably implemented by ACLs or the related ticket attributes. Just check these two places first.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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kta
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[solved] Ticket Creation - Queue and Service Dependency
Thank you! It was defined via related ticket attributes.