AgentTicket Communication "Channel" not always available

[TimOscarPOS]

Arvo

I have a few CustomerIds that do not always have all the communication / channels available

Sometimes it is just email outbound that is not there, sometimes it is phone call outbound

First thought was obviously "no email / phone number" ... but adding these has made no difference

I can see nada in the system logs and nothing indicative in the Chrome dev console

<F12> disable cache <F5> doesn't change anything

Nor does incognito window

Can't Google anything helpful either

Would appreciate a nudge ( kick ) in the right direction

[TimOscarPOS]

Now they are back on my PC

But email outbound has disappeared on a colleagues

Related to LOCK status ?

[root]

But email outbound has disappeared on a colleagues

Related to LOCK status ?

Hi,

Yes, this is correct. With the default configuration is outgoing communicatio is limited to the agent who has the ticket locked.

- Roy

[TimOscarPOS]

Thanks Roy

Appreciated as always