hi,
after having done a fresh installation of OTRS on a new VM, I can login as root@localhost.. However, I have no admin right, so I cannot see this "Admin" tab. I am getting this red line, telling me that I should not work as superuser. But when I click on it, OTRS tells me that I have no permission to use this module.
In some older posts I have found messages about database versions, which prevent successful working as admin, so I am posting my versions here:
- psql (PostgreSQL) 16.8 (Ubuntu 16.8-0ubuntu0.24.04.1)
- OTRS 6.0.41
appreciating any help, many thanks
no Admin rights after new installation
Moderator: crythias
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Re: no Admin rights after new installation
Hi,
what ist the output of the command
bin/otrs.Console.pl Maint::Database::Check
executed with the application user?
- Roy
P.S.: Based on your version, I guess you're using the Community Edition from Centuran.I recommend installing the latest Znuny version. Upgrades from the Centuran version might be complicated.
what ist the output of the command
bin/otrs.Console.pl Maint::Database::Check
executed with the application user?
- Roy
P.S.: Based on your version, I guess you're using the Community Edition from Centuran.I recommend installing the latest Znuny version. Upgrades from the Centuran version might be complicated.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: no Admin rights after new installation
thanks for your help. The output of the command is:
$ ./otrs.Console.pl Maint::Database::Check
Trying to connect to database 'DBI:Pg:dbname=otrs;host=itsupport' with user 'otrs'...
Connection successful.
$
As to your recommendation, I will try to install the Znuny version. I didn't know there are several community editions....
$ ./otrs.Console.pl Maint::Database::Check
Trying to connect to database 'DBI:Pg:dbname=otrs;host=itsupport' with user 'otrs'...
Connection successful.
$
As to your recommendation, I will try to install the Znuny version. I didn't know there are several community editions....
