no Admin rights after new installation

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PogoJoe
Znuny newbie
Posts: 4
Joined: 11 Apr 2025, 09:33
Znuny Version: 6.0.41
Real Name: Stephan

no Admin rights after new installation

Post by PogoJoe »

hi,
after having done a fresh installation of OTRS on a new VM, I can login as root@localhost.. However, I have no admin right, so I cannot see this "Admin" tab. I am getting this red line, telling me that I should not work as superuser. But when I click on it, OTRS tells me that I have no permission to use this module.
In some older posts I have found messages about database versions, which prevent successful working as admin, so I am posting my versions here:
- psql (PostgreSQL) 16.8 (Ubuntu 16.8-0ubuntu0.24.04.1)
- OTRS 6.0.41

appreciating any help, many thanks
root
Administrator
Posts: 4217
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: no Admin rights after new installation

Post by root »

Hi,

what ist the output of the command
bin/otrs.Console.pl Maint::Database::Check
executed with the application user?

- Roy

P.S.: Based on your version, I guess you're using the Community Edition from Centuran.I recommend installing the latest Znuny version. Upgrades from the Centuran version might be complicated.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
PogoJoe
Znuny newbie
Posts: 4
Joined: 11 Apr 2025, 09:33
Znuny Version: 6.0.41
Real Name: Stephan

Re: no Admin rights after new installation

Post by PogoJoe »

thanks for your help. The output of the command is:

$ ./otrs.Console.pl Maint::Database::Check
Trying to connect to database 'DBI:Pg:dbname=otrs;host=itsupport' with user 'otrs'...
Connection successful.
$

As to your recommendation, I will try to install the Znuny version. I didn't know there are several community editions.... :-)
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