Creating System Address and Queue via Command Line – Circular Dependency?

[gwarsow]

I'm trying to create a new system address and queue in Znuny using command line tools, but I’m running into a circular dependency issue.

When I try to add a system address, it requires a queue:

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bin/otrs.Console.pl Admin::SystemAddress::Add --name testAddress --email-address test@example.com
Error: please provide option '--queue-name'.

Clearly, when I specify the name of a queue which does not yet exists, this is rejected:

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bin/otrs.Console.pl Admin::SystemAddress::Add --name testAddress --email-address test@example.com --queue-name testQueue
Error: Queue testQueue does not exist.

On the other hand, when creating a queue, a system address is optional:

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bin/otrs.Console.pl Admin::Queue::Add --name testQueue --group users

Once the queue is created, I can create the system address linked to the queue, but there seems to be no way to update the queue afterward to use the newly created system address with command line tools. I thought of something like Admin::Queue::Update but this does not exist.

How can I properly link a new queue and a new system address when both seem to depend on each other? Is there a way to update the queue via command line, or is database modification the only option?

Thanks in advance!
Gregor

[shawnbeasley]

Yeah, this is also a "chicken and egg" situation in the frontend as well. You cannot update the queue on the command line. There is no good solution here, unfortunatnely.

[hkais]

Yeah, this is also a "chicken and egg" situation in the frontend as well. You cannot update the queue on the command line. There is no good solution here, unfortunatnely.

Is there a plan to change this behavior?
IMHO, having a CREATE operation is doing already a good job. So usually the UPDATE is not much more complex, or do I underestimate the complexity?

If I understand the principle here well it shall be required to add

for SystemAddress

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Update.pm

into https://github.com/znuny/Znuny/tree/dev ... temAddress

for Queue

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Update.pm

into https://github.com/znuny/Znuny/tree/dev ... dmin/Queue

Hope I understood this code section well.