I’m encountering an issue with my outgoing WebService integration. I’m communicating with the DHL Api2 (SOAP) using the getEpod method to retrieve a proof of delivery in PDF format.
The communication works smoothly, and I receive the response correctly. However, I have to store the payload as an article attachment using XSLT mapping, and that’s where I run into trouble.
Here’s the relevant part of my incoming XSLT mapping:
Code: Select all
<?xml version="1.0" encoding="UTF-8"?>
<xsl:transform version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:date="http://exslt.org/dates-and-times" extension-element-prefixes="date">
<xsl:output method="xml" encoding="utf-8" indent="yes"/>
<xsl:template match="RootElement">
<xsl:copy>
<OTRS_TicketArticleAdd>
<CommunicationChannel>Internal</CommunicationChannel>
<IsVisibleForCustomer>1</IsVisibleForCustomer>
<SenderType>system</SenderType>
<From>root@localhost</From>
<Subject>Retrieve POD</Subject>
<Body>
The POD attachment was successfully imported from the DHL service.
</Body>
<ContentType>text/plain; charset=utf-8</ContentType>
<HistoryType>AddNote</HistoryType>
<HistoryComment>Technical note – POD attachment retrieved from DHL Api2 has been saved.</HistoryComment>
<Attachment>
<Filename>POD.pdf</Filename>
<ContentType><xsl:value-of select="//getEpodResult/scanMimeType"/></ContentType>
<Content><xsl:value-of select="//getEpodResult/scanData"/></Content>
</Attachment>
</OTRS_TicketArticleAdd>
<OTRS_TicketDynamicFieldSet_PODApi>0</OTRS_TicketDynamicFieldSet_PODApi>
</xsl:copy>
</xsl:template>
</xsl:transform>Should I modify my mapping to decode the content, or is this a known issue (bug) in the system?
Kind regards,
Daniel Lisiecki