Generic agents are running on a different schedule than configured

[iclaude]

Greetings,

I have some generic agents that are configured the run at a certain time daily as shown in the image:

GA-EX1.jpg

I have notificed that they are running at a time that is not configured as shown in the image:

GA-EX2.jpg

What can I check to solve this?

Thank you

[hkais]

hi iclaude,

can you name us what your expected times are to run the GA?

you have configured something like specific 5 days in the week, at 21h, at the named minutes.
This looks wrong to me for archiving tickets, but I do not know your required business case

[iclaude]

Hi hkais,

The generic agent is supposed to run everyday, and every minute at 21:00/9PM to arquive all tickets that where closed more than 4 months ago.
But its always skipping that and its running at 00:00/12PM When I check.

Hope I answered correctly what you asked.
What would be your recommendation?

Best Regards

[root]

Hello iclaude,

What is the value of your OTRSTimeZone, the servers timezone and the output bin/otrs.Console.pl Maint::Daemon::Summary?

- Roy