OTRS 6 how to authenticate to webservice SOAP provider?

[ios]

This seems like it should be easy but I've run into every wall imaginable (googled everything I could think of) and can use some help with SOAP web services..

I'm using SoapUI 5.9.0 to test a proof of concept. I've created the webservice and added the operations (TicketCreate, TicketGet...)

My issue is when I try to connect (use TicketGet and an example) I keep getting authorization failed.

I've grabbed the WSDL file from our production build that was version OTRS5. Would that be the reason the xml generated by SoapUI isn't allowing to authenticate? Is there an example of what the in SoapUI should look like?
I've attached the soap envelope of a basic request.

Or does it need to be in the header with encoding?

Any help would be greatly appreciated.

Screenshot 2025-08-03 201755.png

[alexus]

Hi, please share screenshot with auth errors

[ios]

I thought I attached. Will try again.

On the right side is the reply from the server. That's the error.

[Johannes]

Hi,

can you login on the "regular" frontend using the credentials?

Regards
Johannes

[ios]

yes absolutely, no problem logging in with those credentials

[ios]

Ok, I solved it. I finally got access. I believe I had not edit the wsdl file correctly. Something must have been pointing at the wrong server.

My apologies to everyone.